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| Shipping & Returns |
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Our customer service support hours are 9 a.m. to 6 p. (EST), 7 days a week.
UPS Ground (Value Ground) Shipping Now Available to Alaska, Hawaii, and Puerto Rico. Deliveries once taking up to 3 weeks can now take as little as 4 days! See below for delivery timeframe details. |
Shipping Options: |
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Touleh offers four shipping options for delivery in the 48 contiguous U.S. Preferred shipping is not available to: P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, the Virgin Islands, Puerto Rico, Guam, and Canada. Expedited shipping (2nd Day and Next Day) is not available to P.O. Boxes, APO/FPO addresses, the Virgin Islands, Guam, and Canada. |
Order Total* |
Value Ground (estimated delivery
4-10 days**) |
Preferred
(estimated delivery
up to 4 days**) |
UPS
2nd Day |
UPS
Next Day |
Up to $25.00 |
$6.95 |
$10.95 |
$20.95 |
$30.95 |
$25.01-$50.00 |
$8.95 |
$12.95 |
$22.95 |
$32.95 |
$50.01-$75.00 |
$10.95 |
$14.95 |
$24.95 |
$34.95 |
$75.01-$100.00 |
$12.95 |
$16.95 |
$26.95 |
$36.95 |
$100.00-$150.01 |
$14.95 |
$18.95 |
$28.95 |
$38.95 |
$150.01-$200.00 |
$16.95 |
$20.95 |
$30.95 |
$40.95 |
$200.01-$250.00 |
$18.95 |
$22.95 |
$32.95 |
$42.95 |
$250.01-$500 |
$21.95 |
$25.95 |
$35.95 |
$45.95 |
Over $500 |
$24.95 |
$28.95 |
$38.95 |
$48.95 |
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*Order total does not include any applicable sales tax or shipping surcharges.
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**Shipping origin based from San Francisco, CA. Actual shipping time based on final destination.
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| In addition to the respective Value Ground rate: |
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An added fee of $15 will be added on shipments to Alaska, Hawaii, the Virgin Islands, Puerto Rico, and Guam. |
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An added fee of $19 ($15.00 + $4.00 brokerage fee) will be added on shipments to Canada. |
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Orders typically ship from our warehouse within 24-48 business hours of submitting an order, excluding weekends. Expedited orders placed after 12 p.m. Eastern Time will not be shipped until the following business day. Next Day air packages arrive by end of day on the first full business day after shipment, and 2nd Day air packages arrive the second full business day after shipment. Shipments for orders placed online are delivered Monday through Friday only. We do offer UPS Saturday delivery where available. To place an order by Saturday delivery, get rate or location availability; please call our customer experience team. In most cases, when using Value Ground service, you should receive your products within 4-10 days of purchase. Deliveries to some locations may take longer.
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Orders are sent from our distribution center in San Francisco, CA. |
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Non-Contiguous 48 U.S. |
Approx. Delivery Time Using Value Ground* |
APO/FPO |
2 - 3 weeks |
Canada |
2 - 3 weeks |
Alaska** |
4 - 6 days |
Hawaii** |
6 days |
Guam |
2 - 3 weeks |
Puerto Rico** |
6 days |
Virgin Islands |
2 - 3 weeks |
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*Delivery times may vary, as orders may ship from more than one location.
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** Most packages to these locations ship UPS Ground (Value Ground). Packages weighing less than 13 oz. ship USPS First-Class Mail. Delivery times quoted are to metropolitan areas with UPS Ground as the shipper. Deliveries to remote locations may take longer. Not available to P.O. Boxes or APO/FPO addresses.
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| Notes: |
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Additional shipping surcharges for heavy or oversized items may apply. |
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Hazardous material (HAZMAT), aerosol, and other regulated products can only be shipped by Value Ground to the 48 contiguous U.S., where permitted. |
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No products on the Web site are offered for sale or shipped where prohibited by state law. |
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Shipping surcharges on select items will be collected as noted on the product information pages and will be noted in your shopping cart. |
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Please note that select products on our site ship via UPS Value Ground only and cannot be delivered to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, Guam, Puerto Rico, the Virgin Islands, or Canada. |
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United States Sales Tax: |
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Touleh is required to collect sales tax on orders shipped to California.
The appropriate state and local tax rate will be charged on the price of the purchased items and, where required by law, on shipping and handling charges.
If you are making an exempt purchase, please contact the customer service center and provide them with the appropriate documentation (e.g. Resale or Exemption Certificate) to claim your exemption. |
Canadian Sales Tax: |
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A service fee will be added to all orders shipped to Canada to cover the cost of export taxes. |
Returns: |
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Your satisfaction is guaranteed, unconditionally. Should you wish to make a return, please ship the item and your completed merchandise return form (located on the reverse side of your packing slip) to:
Touleh Corporate
Returns Department
580 California Street, Department 548
San Francisco, CA 94104 |
Shipping is non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return via UPS. Return packages must be prepaid; we cannot accept COD. Even exchanges are sent back to you at no additional charge. If you request a refund, your credit card will be credited within 48 hours of processing your return. Please note on the packing slip why you decided to return our product so that we can improve our service. |
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